Shipping policy

SHIPPING POLICY

Fast, reliable delivery to your door.

Processing Time

Orders ship within 1-2 business days (Monday-Friday, excluding Swiss holidays).

You'll receive tracking info by email as soon as your order ships.

Where We Ship

• Switzerland

• Europe (EU & non-EU)

• International (coming soon)

Shipping Rates & Times

Location	Delivery Time	Shipping Cost
Switzerland	2-3 business days	Free shipping on all orders
Europe	3-7 business days	CHF 14.00 flat rate
International	7-14 business days	CHF 14.00 flat rate

Delivery times are estimates and may vary by location and carrier.

Shipping Carriers

• Switzerland: Swiss Post

• Europe & International: DHL Express

Order Tracking

Track your order in real-time:

1. Check your email for the tracking link

2. Or log into your TONEFIT account

Customs & Duties (International Orders)

For orders outside Switzerland:

• You may be charged customs fees, import duties, or local taxes

• These charges are your responsibility and must be paid to release your package

• TONEFIT cannot predict or cover these costs

Delivery Problems?

Package delayed, lost, or damaged?

Email contact@tonefit.ch immediately with:

• Your order number

• Photos (if damaged)

We'll work with the carrier to resolve it fast.

Questions?

Email contact@tonefit.ch and we'll respond within 24 hours.