Frequently Asked Questions | TONEFIT

This Frequently Asked Questions guide is designed to provide comprehensive support for our elite athletes regarding Swiss-engineered gear and global order logistics. At TONEFIT, we believe transparency is key to the modern athlete's journey, which is why we’ve compiled these Frequently Asked Questions to ensure a distraction-free shopping experience from start to finish.

1. What size should I order? Our sizing is true to fit and precision-tailored for peak performance. We recommend checking our Size Guide to find your perfect fit based on your measurements. If you are between sizes, our athletes typically find that a tighter fit is better for high-intensity training.

2. Do you ship internationally? Yes, TONEFIT ships worldwide. Shipping rates and delivery times are calculated at checkout depending on your location. As part of our commitment to our local community, we offer FREE SHIPPING IN SWITZERLAND.

3. How long does delivery take? Orders are typically processed within 1–2 business days. Delivery times vary by region:

  • Switzerland: 1–3 business days

  • Europe: 3–7 business days

  • International: 7–14 business days

4. Can I return or exchange my order? Absolutely. You have 30 days from the delivery date to return or exchange items. All items must be unworn, unwashed, and in original condition. Visit our Returns & Exchanges page for full instructions. These Frequently Asked Questions are here to ensure you feel confident in every purchase.

5. How can I track my order? Once your order ships, you’ll receive a tracking link by email. You can also visit Track My Order to monitor your shipment in real-time. If you have further Frequently Asked Questions regarding your tracking status, our team is ready to assist.

6. Can I change or cancel my order? If your order hasn’t been processed yet, email us immediately at contact@tonefit.ch. We’ll do our best to make the change before your performance kit ships.

7. How can I contact customer support? You can reach us anytime at support@tonefit.ch. We aim to respond within 24 hours to all inquiries and additional Frequently Asked Questions.