Frequently Asked Questions | TONEFIT

FREQUENTLY ASKED QUESTIONS

Quick answers to common questions about orders, shipping, and returns.

Ordering & Products

What size should I order?

Check our Size Guide and measure yourself for the best fit. Between sizes? Size up for a relaxed fit, size down for compression.

Can I change or cancel my order?

Email contact@tonefit.ch immediately if your order hasn't shipped yet. We'll do our best to modify it before dispatch.

Shipping & Delivery

Where do you ship?

How long does delivery take?

How much is shipping?

How do I track my order?

You'll receive a tracking link by email once your order ships. You can also log into your account to check status.

Returns & Exchanges

What's your return policy?

30 days from delivery. Items must be unworn, unwashed, with tags attached.

See our Returns & Refunds page for full details.

How do I start a return?

Email contact@tonefit.ch with your order number. We'll guide you through the process.

Can I exchange for a different size?

Yes! Email contact@tonefit.ch and we'll help you swap sizes or colors.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Twint via Shopify's secure checkout.

Is my payment information secure?

Yes. All payments are processed securely through Shopify. We don't store your card details.

Contact & Support

How do I contact customer support?

Email: contact@tonefit.ch
Response time: Within 24 hours
Hours: Monday-Friday, 9 AM - 6 PM CET

Do you have a physical store?

We're online-only, based in Geneva, Switzerland.

Still have questions?

Email contact@tonefit.ch and we'll help you out.

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