Privacy policy

PRIVACY POLICY

Last updated: February 25, 2026

At TONEFIT, we respect your privacy. This policy explains how we collect, use, and protect your personal data when you use tonefit.ch.

Who We Are

TONEFIT is operated by ToneFit Sàrl, registered in Geneva, Switzerland.

1. Information We Collect

When you use our website or make a purchase, we collect:

Account & Order Information:

  • Name, email, phone number

  • Shipping and billing address

  • Order history

Payment Information:

  • Processed securely by Stripe (we don't store card details)

Technical Information:

  • IP address, browser type, device information

  • Cookies and usage data

Marketing Preferences:

  • Email subscription status (only if you opt in)

2. How We Use Your Data

Legal Basis:

  • Contract - To process and ship your orders

  • Consent - To send marketing emails (you can unsubscribe anytime)

  • Legitimate Interest - To improve our website and prevent fraud

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Respond to customer service inquiries

  • Send promotional emails (only if you consent)

  • Improve our website and products

  • Prevent fraud and ensure security

We never sell your data to third parties.

3. Who We Share Data With

We share your information with trusted partners who help us operate:

Service Provider / Purpose:

  • Shopify - Website hosting and order management

  • Stripe - Payment processing

  • Swiss Post / DHL - Order fulfillment and shipping

  • Mailchimp - Email marketing (only if you subscribe)

  • Google Analytics - Website analytics (anonymized)

All partners are required to protect your data and comply with GDPR/Swiss DPA.

4. International Data Transfers

Some of our service providers (Shopify, Stripe) are based outside Switzerland/EU. We ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)

  • Privacy Shield certification (where applicable)

5. Cookies

We use cookies to improve your experience:

Essential Cookies - Required for website function (shopping cart, checkout) Analytics Cookies - Help us understand how visitors use our site (Google Analytics) Marketing Cookies - Track effectiveness of our advertising (optional)

You can control cookies via your browser settings or our cookie banner.

6. Your Data Rights

Under GDPR and Swiss DPA, you have the right to:

  • Access - Request a copy of your data

  • Correction - Update incorrect information

  • Deletion - Request we delete your data

  • Portability - Receive your data in a portable format

  • Object - Opt out of marketing or data processing

  • Restrict - Limit how we use your data

  • Withdraw Consent - Unsubscribe from emails anytime

To exercise your rights, email contact@tonefit.ch. We'll respond within 30 days.

7. Data Retention

We keep your data for:

  • Order information - 10 years (tax/accounting requirements)

  • Marketing data - Until you unsubscribe

  • Analytics - 26 months (Google Analytics default)

8. Data Security

We protect your data using:

  • SSL encryption for all data transmission

  • Secure servers and regular backups

  • Access controls and authentication

  • Regular security audits

9. Children's Privacy

Our website is not intended for children under 16. We don't knowingly collect data from children.

10. Your Right to Complain

If you're unhappy with how we handle your data, you can complain to:

Swiss Federal Data Protection and Information Commissioner (FDPIC)

11. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the revision date.

12. Contact Us

Questions about your privacy or data? Email: contact@tonefit.ch